Dell Saga Continues

I contacted Dell again because I placed an order on March 3rd, 2004 and I cancelled that order the same day. Everything in that order was cancelled except the monitor that had already been shipped. Once I received notification of the product being delivered I noted “Return to Sender” on the package. With my handy Fedex tracking number I tracked the package to make sure it had arrived back at Dell. They have had this package for over a month now and still I have not been refunded my money. Once I called the Dell phone number I obtained from their website I had to go through a series of automated phone features, then I finally got some Indian sounding woman on the phone. After telling her my situation she put me on hold for about 5 minutes. When she came back on the phone she said it should take 7 – 10 business days to be refunded my money. For crying out loud it has already been 2 months, how much longer does it take to put my money into my account? Anyway it is companies like this that turn me off from recommending others to do business with them. I’ll keep you posted on what happens next.

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